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Returns Policy

Polly’s Brew Co. strive to give all customers complete satisfaction on their purchase. If for any reason you are unhappy with a product that you have received, you can contact our shop account at [email protected] to discuss options to return your products.


Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take up to 48 hours once processed.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Polly’s Brew Co.
Holland Farm
Black Brook
CH7 6LU.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Thanks for visiting Polly’s Brew Co – our passion is getting ultra fresh, hop forward, modern beers direct to your door.
Do you have a question for one of our team? Drop us a line on the numbers below or send us an email and we’ll help as best as we can.

Looking for something more specific? Try one of the following:

Webstore and online enquiries (strictly retail customer enquiries only) :

Adam | Webstore Manager
[email protected] 

Trade and Sales enquiries:

Arron | Head of Sales
07782 559381
[email protected]

We aim to get back to you as soon as possible within our working hours of 9am-5pm Monday to Thursday, but please note enquiries sent outside these times may take a little longer to be addressed.

Looking forward to hearing from you!

Arron Fellows

Arron Fellows

Typically replies within an hour

I will be back soon

Arron Fellows

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