Roles & Responsibilities:

• Team Leadership:
  • Lead, inspire, and manage the entire team, including chefs and other managers, to ensure operational excellence and a collaborative work environment amongst the teams.
  • Oversee recruitment, training, and performance evaluations to build a high-performing team that aligns with Polly’s brand values.
  • Provide excellent levels of customer service and employee leadership by leading by example. Maintain excellent levels of work serving customers behind the bar and on the restaurant floor and kitchen.
• Brand Integration:
  • Embody and promote the Polly’s brand values across all aspects of the business, fostering a positive and engaging culture for staff and customers alike.
  • Enhance customer experience by implementing initiatives that reflect our brand ethos and service standards.
  • Hold a key understanding on Polly’s latest beer releases and provide educational conversation to customers and employees.
• Staff Training & Development:
  • Design and implement comprehensive training programs for new hires and ongoing development for existing staff to enhance skills and service quality.
  • Conduct regular training sessions on company policies, product knowledge, and customer service excellence.
• Operational Management:
  • Oversee daily operations to ensure smooth and efficient service delivery, optimising processes for productivity and customer satisfaction.
  • Generate and update menus.
  • Work with the kitchen team to curate menus and food / beer pairings.
  • Maintain the highest standards of hygiene and health and safety regulations within the establishment working with existing management teams to enforce the company HACCP plans and SOP’s.
• Financial Performance:
  • Manage budgets and financial plans, conducting regular financial analysis to ensure profitability and cost-effectiveness.
  • Achieve set gross profit margins on a monthly basis and work with external companies.
  • Develop and implement strategies to drive sales growth and achieve financial targets.
• Customer Relations:
  • Cultivate relationships with customers, handling feedback, complaints, and inquiries to maintain a high level of service.
  • Implement initiatives to increase customer loyalty and repeat business.
• Marketing and Promotions:
  • Collaborate with the marketing team to design and execute promotional campaigns and events that engage and attract customers.
  • Maintain a strong presence in the local community to boost brand visibility and reputation.
• Supplier and Inventory Management:
  • Negotiate with suppliers to secure quality products at favourable prices.
  • Oversee inventory management, ensuring optimal stock levels and reducing waste.

Experience Required:

• Knowledge of Polly’s Brew Co. and it’s existing products.
• Proven experience as a General Manager or similar leadership role in the hospitality / brewing industry.
• Strong understanding of business management principles with a focus on customer service excellence.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Strategic thinker with a proactive approach to problem-solving.

Benefits:

• Competitive salary with generous and realistic performance-based bonuses.
• Discounts on food, beers and beverages.
• Option to work a 4-day week, providing an excellent work-life balance.
• A fun, independent family-feel business where your voice is heard.
• Support from existing management teams.
• Opportunity to join the company private healthcare scheme provided by Vitality upon successful completion of any probationary period.