Start Date: February 2025
Location: Polly’s Social – Mold Town Centre, Flintshire
Salary: £25,500 plus tips. Based on 40 hours per week.
Hours: 40 hours per week. With optional 4-day week format for excellent work-life balance. Inclusive of paid-breaks.
About Us:
Join us at Polly’s, a thriving craft brewery eager to step into the world of hospitality. We are committed to creating a welcoming, high-quality environment for our fans, future customers, and employees, all grounded in our core brand values. We are excited to launch Polly’s Social, our very own high-end taproom and restaurant where we will serve our freshest beers, homemade food, coffee, spirits, and more. We are seeking a dedicated Assistant Manager to help our management team, uphold our company values, and drive our business forward.
Roles & Responsibilities:
- Support Leadership:
- Assist the General and Deputy Manager in overseeing daily operations and ensure smooth, efficient service delivery.
- Step in for the General / Deputy Manager as needed to maintain operational continuity.
- Provide excellent levels of customer service and employee leadership by leading by example. Maintain excellent levels of work serving customers behind the bar and on the restaurant floor and kitchen.
- Staff Training & Development:
- Assist with the design and implementation of comprehensive training programs for new hires and ongoing development for existing staff to enhance skills and service quality.
- Conduct regular training sessions on company policies, product knowledge, and customer service excellence.
- Team Management:
- In the absence of senior managers, you will lead and motivate staff to uphold Polly’s brand values, fostering a positive and collaborative work environment.
- Assist with the management of schedules, staff performance, and conflict resolution to ensure a cohesive team dynamic.
- Operational Efficiency:
- Support inventory management, vendor relations, and supply chain logistics to ensure cost-effective operations and quality control.
- Implement processes that enhance productivity and customer satisfaction.
- Customer Experience:
- Engage with customers to gather feedback and ensure their needs are met, enhancing their overall experience at Polly’s Social.
- Promote a customer-first mindset among staff, ensuring exceptional service standards.
- Health, Safety & Compliance:
- Ensure all health and safety regulations are followed, conducting regular checks to maintain a safe working environment.
- Keep up to date with all compliance legislation and ensure the team is informed and trained accordingly.
- Marketing Support:
- Collaborate with the marketing team on promotional activities and events to increase brand visibility and foot traffic.
Qualifications:
- Proven experience in a managerial role within the hospitality industry.
- Strong leadership, communication, and interpersonal skills.
- Experience in designing and implementing training programs.
- Ability to work under pressure and manage multiple tasks effectively.
- Familiarity with inventory management and cost control strategies.
Benefits:
- Competitive salary with generous and realistic performance-based bonuses.
- Discounts on food, beers and beverages.
- Option to work a 4-day week, providing an excellent work-life balance.
- A fun, independent family-feel business where your voice is heard.
- Support from existing management teams.
- Opportunity to join the company private healthcare scheme provided by Vitality upon successful completion of any probationary period.
Polly’s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
